Stay in Touch
We’re always here to listen. If you have a question, a suggestion or just some feedback to share, our customer service team is ready to help. We aim to get back to you within 48 hours.
Frequently asked questions
📦 Orders & Shipping
Where is my order?
You can track your order using the tracking number sent in your confirmation email. It may take 1–3 business days for tracking updates to appear.
How long does delivery take?
Orders are usually delivered within 3–4 business days depending on your location.
I made a mistake in my address, what should I do?
Contact us as soon as possible. If your order hasn’t shipped yet, we can update your address before dispatch.
Do you offer free shipping?
Yes! We offer free shipping on all orders over €39.
For orders below €39, a small €3.99 delivery fee applies.
💳 Payments & Refunds
What payment methods do you accept?
We accept all major credit cards, and other secure payment methods available at checkout.
Can I cancel my order?
If your order hasn’t shipped yet, we can cancel it. Once it’s shipped, please refer to our return policy.
How do I request a refund?
You can contact us via the form below or email us directly with your order number and reason for return.
⚙️ Product & Warranty
What should I do if my product arrives damaged or defective?
Please contact us with pictures of the item and your order number, we’ll replace it or issue a refund right away.
Is there a warranty on Turbo Clean products?
Yes! All our brushes come with a warranty to guarantee your satisfaction and product quality.
Can I return an item?
Yes! All items can be returned within 90 days of purchase. The first return per order is free. If the item is used, damaged, or missing parts (not caused by us), the refund may be reduced.
What if my package has no tracking updates?
If there are no tracking updates for 15 days, you can request a free reshipment or refund. In some cases, if it arrives after approval, you may keep it for free.
What if my package isn’t delivered within 30 days?
You can request a free reshipment or refund. Exceptions may apply for large shipments or force majeure events.
💬 After-Sales & Support
How can I contact customer support?
You can reach us anytime through the form below or by replying to your order confirmation email.
I haven’t received my tracking number, what should I do?
Sometimes it can take up to 24 hours after shipping. If you still haven’t received it, contact us and we’ll resend it to you.
What if I’m not satisfied with my purchase?
No worries! You can return your product within 90 days, as long as it’s in its original condition.
Express Worldwide Delivery
Worldwide delivery with secure and trackable shipping. Free on orders over €39.
90-Day Satisfaction Guarantee
Not completely happy? Return your order hassle-free within 90 days.
24/7 Customer Support
Our team is available 24/7 to make sure you always get the best service.